Refund & Return Policy

Effective Date: 13th March 2026

This Refund & Return Policy applies to purchases made through the Healthkraftme website, including Kumkumadi skincare products as well as digital wellness resources and services.

We aim to provide high-quality products and services. Please read this policy carefully before making a purchase.

 

    1. Physical Products (Skincare & Wellness Products)

Due to hygiene and safety considerations, returns are accepted only in the following cases:

 

    • The product was damaged during shipping

    • The wrong item was delivered

    • The product arrived defective or leaking

Customers must notify us within 48 hours of delivery.

To initiate a request, please send:

 

    • Order number

    • Clear photos of the product and packaging

Products must be:

 

    • Unused

    • Unopened

    • In original packaging

Opened or used skincare products cannot be returned due to hygiene reasons.

Once the issue is verified, we may offer:

 

    • A replacement product, or

    • A refund if replacement is not available.

2. Digital Products

Digital products include but are not limited to:

 

    • eBooks

    • downloadable wellness guides

    • diet charts

    • health trackers

    • digital resources

Because digital products are delivered instantly and cannot be returned, all digital purchases are non-refundable once the download link has been accessed or delivered.

Please review product details carefully before purchasing.

If you experience technical issues accessing your purchase, please contact us and we will assist you.

 

    1. Online Programs, Workshops & Consultations

Refund eligibility for programs or consultations is as follows:

 

    • If a cancellation request is made at least 48 hours before the scheduled session, the booking may be rescheduled.

    • Once a session has been conducted or access to program materials has been granted, no refunds will be issued.

This policy protects the time and preparation involved in delivering professional wellness guidance.

 

    1. Order Cancellation

Orders for physical products may be cancelled only before shipment.

Once an order has been shipped, cancellation is no longer possible.

 

    1. Refund Processing

If a refund is approved, it will be processed within 5–7 business days to the original payment method.

Processing times may vary depending on the payment provider.

 

    1. Shipping Charges

Shipping charges are non-refundable, except in cases where:

 

    • The wrong product was shipped

    • The product arrived damaged due to shipping

 

    1. Contact for Refund & Return Requests

For any refund or return inquiries, please contact:

Email: info@healthkraftme.com
WhatsApp:
9147711825

Please include your order number and supporting details.

 

    1. Policy Updates

Healthkraftme reserves the right to update or modify this Refund & Return Policy at any time. Updates will be reflected on this page.